MERCHANDISE
RETURN POLICY
Misprint/Damaged/Defective - Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received. If something arrives damaged, send a photo of the damaged goods to shopcrystalriver@gmail.com , then we'll gladly send a replacement at no cost to you.
Lost in Transit - For packages lost in transit, all claims must be submitted no later than 14 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. We may ask for your help before doing that, like confirming your shipping address was correct and you got in touch with the shipping carrier to try locating the lost order. Keep in mind that if tracking information states an order was delivered but you claim you did not receive it, any replacements could have an expense to reship. Contact shopcrystalriver@gmail.com to discuss lost packages.
Wrong Address - If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. So please double check your address at checkout. There will be a cost of a reshipment if the address was incorrect.
Face Masks - Face masks are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Returns - Please contact shopcrystalriver@gmail.com to request a return within 14 days of receipt of product. PLEASE contact me before returning item(s). Items returned must be unused. Due to these items being “print on demand” requesting a return based on a “change of mind” or size exchanges are allowed at customer’s expense for reshipment.
We do not accept returns or refunds if the product was used or destroyed, even if partial.
When returning items, please ensure all returned items are well packed, so as not to be damaged in the post. We strongly encourage our customers to send returns by a tracked and insured service as we will not take responsibility or issue refunds for items damaged or lost in the return transit.